Services and Support FAQ

The service and support of the shearing machine covers repair services (common faults and solutions, repair procedures, repair cost calculation), maintenance services (daily and regular maintenance content, charging standards), technical support (obtaining information, consulting channels, training service content and methods) and accessories supply (purchase channels, quality warranty status, replacement and installation methods) and other aspects.

It includes a 24-hour technical consultation hotline to answer customers' operational questions and troubleshooting suggestions at any time; fast on-site repair service, in general areas, technicians will arrive at the site within 48 hours to resolve hardware failures; regular return visits to collect customer feedback and optimize subsequent services; and free software upgrades to keep equipment functions up to date.

Recommend models based on the thickness, material, size and precision of the metal sheet to be processed. Demonstrations or trials can be arranged in some areas.

We provide a comprehensive range of original spare parts to ensure the long-term functionality of your press brake. Our spare parts are readily available and can be shipped quickly to minimize downtime.

We offer extensive training programs for machine operators, covering setup, operation, safety protocols, and troubleshooting. Our training is valid for the lifetime of the machine, and new training sessions can be provided as needed for equipment upgrades and modifications.

Yes, we provide lifetime support services for our press brake, including comprehensive training, original spare parts support, mold customization, equipment upgrades and modifications, and 24/7 after-sales service to ensure the machine remains in optimal condition.

We offer comprehensive technical support, including on-site installation, training, and 24/7 remote assistance to ensure smooth and efficient operation of your press brake.